house rules

Please arrive 10 minutes before your class start time, you will not be allowed to attend class if you are more than 5 minutes late

All classes require you to wear grip socks

Reformer classes require you to bring a towel or Reformer mat

All heated classes require you to bring a water bottle and towel

No phones are allowed during class (pre or post class snaps are certainly welcomed!)

Please wipe equipment down with the antibacterial spray before and after your class

Be sure to let your instructor know about any current or preexisting injuries/pregnancy before your class has started

All sales are final

Cancellation Policy

Cancellations or rescheduling classes need to be made as per the below Late Cancellation Policy prior to your class start time. Cancellations or rescheduling can only be made via the Momence app, Pilates Bar app or online.

Text messages, voicemails and phone calls will not be accepted.

Late Cancel: A class is considered a late cancel, if you cancel within 4 hours of the class start time. A late cancel will incur a $10 fee for all attendees to the studio & will include a loss of pass for all casual and pass holders.

No Show: A class is considered a no show if you do not cancel your class prior to start time and do not turn up. A no show class will incur a $15 fee for all attendees to the studio & will incur a loss of pass for all casual and pass holders.

** Please be considerate of your fellow Pilates pals by cancelling your class if you can no longer attend**

Studio Policies

A minimum of three people are required for a class to proceed. Pilates Bar reserves the right to cancel a class if minimum numbers are not met. You will be contacted via text, phone, or email should a class be cancelled up to a minimum of 2 hours before the class start time.

Bookings are made online through our booking platform Momence or the Pilates Bar app.

All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. We are not able to refund any client for unused membership periods or class passes.

If a class is fully booked, you are able to be added to a waitlist and if any cancellations may occur, you will be notified up to an hour before the class starts. If you add yourself to the waitlist, you are committing to attend that class should a space open up. Please make sure you remove yourself from the waitlist if you no longer wish to attend.

Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to attend the class.

Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.

Sessions are not transferable to another individual and cannot under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions.

If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers.

Please visit our Terms & Conditions for further details and policies.